Support

  • Do you provide ongoing support?

    Yes, we provide ongoing technical support and can also advise on questions regarding the templates and their application.

    Please contact us to discuss your requirements and ensure our Templates are right for you.

  • Can I call you?

    Yes, you can call us.

    For after-sales support questions it is best to email our support team with your documentation attached along with your questions.

  • What if my payment is declined?

    If our payment processor declines your payment you may pay us using Purchase Order + Wire Transfer. For more details please follow the instructions here.

  • What if Paypal doesn't accept payment from my Country?

    You may pay us using Purchase Order + Wire Transfer. For more details please follow the instructions here.

  • What is the length of the update/support contract?

    One year from the date of purchase.

    We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

    If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).

  • How do I extend or renew my update/support contract?

    We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

    If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).

  • Do you offer consultancy services?

    Yes we offer ISO consultancy services in the UK, please contact us for more information.

  • Can you help us with our Internal Audits?

    Yes we offer ISO consultancy services in the UK, please contact us for more information.

  • Can you help us with training?

    Yes we offer ISO consultancy services in the UK, please contact us for more information.

  • Can you write our Quality Manual for us?

    Yes we offer ISO consultancy services in the UK, please contact us for more information.