6.4 Work environment

• Free PDCA Guidance
• PLAN your quality system
• DO day-to-day tasks
• CHECK the results
• ACT to improve

• ISO 9000:2005 Principles
• Process approach
• Leadership and people
• Customer focus

• ISO 9001:2008 Base Clauses
• 4.1a - 4.1d Process planning
• 5.1 Management commitment
• 5.3 Quality policy
• 5.2 Customer focus

• ISO 9001:2008 Requirements
• 7.5 Documented Information
• 7.1 Process planning
• 6 Resource management
• 5.3
• 6.2 Human resources
• 8.2 Determination Of Requirements For Products And Services
• Customer satisfaction

The working environment must be managed to achieve a conforming product, such as:

Human factors:

• Safety rules and guidance
• Ergonomics

Physical factors:

• Hygiene, cleanliness
• Noise, vibration
• Heat, light, air-flow
• Security