This is a mandatory procedure. Your document control procedure must define:
Document definition: a "document" is an instruction of some sort e.g. any information where an unauthorised change could cause a problem.
Sample documents: quality manual, procedures, project plans, national or international Standards (e.g. ISO 9001), industry specific codes-of-practice, customer specifications, drawings, software, samples of visual standards.
Learn more about the difference between Documents and Records in document control procedures.
A robust document control process lies at the heart of a quality management system; almost every aspect of auditing and compliance verification is determined through the scrutiny of documented evidence.
Clause 4.2.3 tells us that an organization must control the documentation required by the quality management system and that a suitable document control procedure must be implemented to define the controls needed to; approve, review, update, identify changes, identify revision status and provide access. The document control procedure must clearly define the scope, purpose, method and responsibilities required to implement these parameters.
In order to comply with the document control clause, it is essential that all personnel understand:
To get the most out of your document control procedure it must communicate the steps necessary to ensure that staff and other users of the organisation’s documentation understand what they must do in order to manage that information effectively and efficiently.
Departmental managers should always be responsible for promoting good document and record management practices in their area whilst supporting overall compliance to the document control procedure.
Individuals and their line managers should be responsible for the documents and records that they create, as well as being responsible for their retention and disposal in line with legislative requirements and organisational procedures and practices.
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This video shows our ISO 9001:2008 Quality Manual Template
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We use the same numbering sequence as ISO 9001 in our quality manual templates. You are free to replace these with a system that works best for your staff and for the business - as long as the system is logical, documented and communicated, it should be more than adequate.
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Auditors like to see continuous improvement to your Quality System documentation. We aim to help you by refining the documentation through projects we have worked on throughout the year. Implementing these changes to your Quality Manual or Procedures provides evidence of this work for your next Audit.
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